SHIPPING & RETURNS
Shipping Policy
Welcome to Fallen Oak Koi! Our shipping policy is designed to provide you with clear information about our shipping methods, packaging, and associated costs. We believe in transparent communication to build trust and ensure that our customers remain satisfied with their purchases.
Whether you are a seasoned koi enthusiast or a beginner, we want to make sure your experience with us is smooth and enjoyable. We carefully package our Japanese koi fish to ensure their safety during transit, and we work with reliable shipping partners to get your order to you in a timely manner.
Feel free to reach out to us if you have any specific shipping requirements or questions. We are here to assist you.
Return & Exchange Policy
At Fallen Oak Koi, we understand the importance of a clear and fair return and exchange policy. If for any reason you are not completely satisfied with your purchase, or if your koi fish arrives in less than perfect condition, we are here to help.
We offer a straightforward refund or exchange process to ensure that you can shop with confidence. Your satisfaction is our priority, and we are committed to addressing any concerns you may have.
Our goal is to provide you with a seamless and enjoyable shopping experience. Please don't hesitate to contact us if you need assistance with a return or exchange.