FAQ
WHAT IS YOUR RETURN POLICY?
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HOW LONG WILL IT TAKE TO GET MY ORDER?
Typically, orders are processed and shipped within 1-2 business days. All live animal orders are shipped via UPS over night. Dry goods are shipped UPS ground and usually arrive within 3 days, unless other arrangements have been made. You can track your order using the provided tracking number.
DO YOU SHIP INTERNATIONALLY?
No, we only ship to the continental lower 48 U.S. states
WHAT ARE THE PAYMENT OPTIONS?
We accept various payment methods including credit/debit cards, PayPal, and Apple Pay. All transactions are securely processed to ensure the safety of your payment information.
HOW DO YOU ENSURE DATA SECURITY?
We prioritize the security of customer data and utilize industry-standard encryption techniques to protect all sensitive information. Our website is also regularly scanned for security vulnerabilities and malware to provide a safe browsing experience for our customers.